Subject: Ticket Assigned - Conversation with florie may reyes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 14:50:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with florie may reyes florie may reyes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  florie may reyes Bot:  Hi Florie May Reyes ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7472073342 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335995308            06:31 PM, 24th Jun                   mayar                   Hi Florie ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:31 PM, 24th Jun                     florie may reyes                    Hi mayar, yes pls thank you..i just received my order today..all are ok but the size no?           06:32 PM, 24th Jun                     florie may reyes                    Can we change the item or the size?           06:33 PM, 24th Jun                     florie may reyes                    1st time to order online and im not sure also with my my size and my daughter size           06:33 PM, 24th Jun                     florie may reyes                    As long time we did not buy dress also           06:34 PM, 24th Jun                     florie may reyes                    ?           06:34 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:36 PM, 24th Jun                     florie may reyes                    Sure mayar..thank you so much           06:36 PM, 24th Jun                   mayar                   For sorry it can not be changed           06:41 PM, 24th Jun                   mayar                   Kindly return it           06:41 PM, 24th Jun                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/bh/en . You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any  Centrepoint  store  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint  store   · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refun  Centrepoint  store           06:43 PM, 24th Jun                     florie may reyes                    Ok thank you..           06:45 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:50 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2762438