Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 14:20:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hai i want to check my refund                    Bot:  Hi again! Bot:  Please enter your name Customer:  hai i want to check my refund Bot:  Hi Hai I Want To Check My Refund ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:57 PM, 24th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:00 PM, 24th Jun                   mayar                   Kindly send your order number           06:04 PM, 24th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:08 PM, 24th Jun                     hai i want to check my refund                    Yss           06:08 PM, 24th Jun                     hai i want to check my refund                    My order no is 8264491791           06:09 PM, 24th Jun                     hai i want to check my refund                    Didn't rececived the refund 1 minth finished           06:09 PM, 24th Jun                     hai i want to check my refund                    Hloo           06:10 PM, 24th Jun                     hai i want to check my refund                    Plz check and adviseb           06:10 PM, 24th Jun                     hai i want to check my refund                    Gon           06:11 PM, 24th Jun                     hai i want to check my refund                    Gone no response           06:11 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:13 PM, 24th Jun                     hai i want to check my refund                    Ok           06:13 PM, 24th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:14 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            06:14 PM, 24th Jun                     hai i want to check my refund                    Ok dear but last week onwards same reply  . Lets see no optionnfor me           06:16 PM, 24th Jun                     hai i want to check my refund                    Why this delay for my money , i didn't understand           06:16 PM, 24th Jun                     hai i want to check my refund                    Thank u           06:18 PM, 24th Jun                   mayar                   Our team  will contact you on your email whiten 2-3 days           06:19 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:19 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2762266