Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 13:15:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello sir/maam Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6320704965 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550585247            05:00 PM, 24th Jun                     ayesha                    Hello           05:01 PM, 24th Jun                   mayar                   Hi Ayesha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:04 PM, 24th Jun                     ayesha                    Hi           05:06 PM, 24th Jun                     ayesha                    I have returned one article want to know thee status of refund           05:07 PM, 24th Jun                     ayesha                    My return 1001075127 for order 6320704965           05:07 PM, 24th Jun                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:07 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            05:07 PM, 24th Jun                     ayesha                    Ok should i contact after 14 days if it will not b available           05:08 PM, 24th Jun                   mayar                   Yes sure contact us after 14 days if you did not get the refund           05:10 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            05:12 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:14 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2761811