Subject: Ticket Assigned - Conversation with ammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 11:54:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ammad ammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ammad Bot:  Hi Ammad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9672703830 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971501292660            03:47 PM, 24th Jun                     ammad                    Ok           03:47 PM, 24th Jun                   mayar                   Hi Ammad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:47 PM, 24th Jun                     ammad                    Hello mayar           03:48 PM, 24th Jun                     ammad                    Mayar can you help me out with my order           03:48 PM, 24th Jun                     ammad                    I have placed order in the morning with this reference number           03:48 PM, 24th Jun                     ammad                    9672703830           03:48 PM, 24th Jun                   mayar                   How may i help you ?           03:49 PM, 24th Jun                     ammad                    My money is deducted and status is being showed as my order is being processed but later on in the morning i recieved an email that my order cannot be delivered and my money haven't been deducted           03:50 PM, 24th Jun                     ammad                    But in reality momey has been deducted from my account           03:50 PM, 24th Jun                     ammad                    Can you please guide me around what is going on?           03:50 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:50 PM, 24th Jun                     ammad                    Sure take your time           03:50 PM, 24th Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9672703798) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9672703830.   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            03:51 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            03:51 PM, 24th Jun                     ammad                    Now what is the scene am i going to get my order or not?           03:52 PM, 24th Jun                   mayar                   Yes , It will be delivered in 2-3 days           03:53 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            03:53 PM, 24th Jun                     ammad                    Thank you so much mayar           03:53 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:53 PM, 24th Jun                     ammad                    I am alot relaxed with your reply           03:53 PM, 24th Jun                     ammad                    Same for you           03:54 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2761321