Subject: Ticket Assigned - Conversation with sadaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 11:30:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadaf sadaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadaf Bot:  Hi Sadaf ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555415291 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi,  sadaf Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  Hello Customer:  I wanted to know if I can return this item: https://www.centrepointstores.com/ae/en/p/163469805 Customer:  Hello? Agent:  It will just take a moment to go through the details – Can you allow me for that ? Agent:  This products are non returnable, Agent:  Sorry for that Agent:  Is there anything else I can assist you with today? Agent:  Hi, sadaf  I'm not getting a response from you. Are we still connected? Agent:  Hi, sadaf I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sadaf Bot:  Hi Sadaf ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:07 PM, 24th Jun                     sadaf                    Ok           03:07 PM, 24th Jun                   mayar                   Hi Sadaf ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:07 PM, 24th Jun                     sadaf                    Hello           03:07 PM, 24th Jun                     sadaf                    I just initiated a return ony last order which i wasnt to cancel.           03:07 PM, 24th Jun                     sadaf                    Is that possible?           03:08 PM, 24th Jun                     sadaf                    Hello???           03:11 PM, 24th Jun                   mayar                   Do you want to return an item           03:12 PM, 24th Jun                     sadaf                    Yes. But i want to do it instore instead           03:12 PM, 24th Jun                     sadaf                    But I already requested a return online. Is it possible to cancel the return?           03:13 PM, 24th Jun                   mayar                   You can return it only whiten 14 days           03:15 PM, 24th Jun                   mayar                   You can return it at the store  only whiten 14 days           03:16 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            03:16 PM, 24th Jun                     sadaf                    ?           03:16 PM, 24th Jun                     sadaf                    Yes i know all of that           03:16 PM, 24th Jun                     sadaf                    What i want to know is is there anh way to cancel an online return?           03:17 PM, 24th Jun                     sadaf                    *any           03:17 PM, 24th Jun                     sadaf                    Can you amswer the question I am actually asking you?           03:17 PM, 24th Jun                   mayar                   kindly send your order number to cancel it           03:19 PM, 24th Jun                     sadaf                    Just a second           03:20 PM, 24th Jun                     sadaf                    9672300855           03:20 PM, 24th Jun                     sadaf                    Let me know when its done           03:23 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:24 PM, 24th Jun                     sadaf                    Ok           03:24 PM, 24th Jun                   mayar                   It has been canceled           03:29 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            03:29 PM, 24th Jun                     sadaf                    No this is it. Thanks           03:29 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2761167