Subject: Ticket Assigned - Conversation with marianne joy ballanca
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 11:13:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marianne joy ballanca marianne joy ballanca                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marianne joy ballanca i want to change the items that i orderes so biiiiig for me  its under wear size 20 and 18 and 18 i want just size 16 all Bot:  Please enter your name Customer:  marianne joy ballanca Bot:  Hi Marianne Joy Ballanca ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522182335            02:58 PM, 24th Jun                     marianne joy ballanca                    Underwear cannot be changed?? I need smaller size           02:59 PM, 24th Jun                   mayar                   Hi Marianne ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:59 PM, 24th Jun                     marianne joy ballanca                    I will changed my order its underwear. Cos the sizes that u sent to me is sooooo big. I want to changed it and get smaller sizes           03:00 PM, 24th Jun                     marianne joy ballanca                    Hello           03:01 PM, 24th Jun                   mayar                   For sorry i can not be changed Kindly return it after receiving it           03:03 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            03:03 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:07 PM, 24th Jun                     marianne joy ballanca                    I will go to some of ur outlet to bring ut and get the sizes that i need ok today           03:07 PM, 24th Jun                     marianne joy ballanca                    Is it ok           03:07 PM, 24th Jun                   mayar                   For sorry it can not be changed you can return it           03:09 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            03:09 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:12 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2761059