Subject: Ticket Assigned - Conversation with anam
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 11:09:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anam anam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anam Bot:  Hi Anam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  582943675            03:02 PM, 24th Jun                     anam                    Ok           03:02 PM, 24th Jun                   mayar                   Hi Anam,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:03 PM, 24th Jun                     anam                    Hi           03:03 PM, 24th Jun                     anam                    I need to return one item but i ordered as a guest ...i dont know how can i return it...plz help           03:03 PM, 24th Jun                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:06 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            03:06 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2761041