Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 10:54:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation omran banjar                    Bot:  Hi again! Bot:  Please enter your name Customer:  omran banjar Bot:  Hi Omran Banjar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6319962784 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530504336            02:49 PM, 24th Jun                   mayar                   Hi Omran ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:50 PM, 24th Jun                     omran banjar                    Hi           02:50 PM, 24th Jun                     omran banjar                    My order took longer than expected           02:51 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:52 PM, 24th Jun                     omran banjar                    I cant track it because i place it as a guest           02:52 PM, 24th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:52 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            02:53 PM, 24th Jun                     omran banjar                    Ok, thanks           02:53 PM, 24th Jun                     omran banjar                    No thank u           02:54 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2760957