Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 10:51:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597619861            02:37 PM, 24th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:37 PM, 24th Jun                     hi                    Hey           02:37 PM, 24th Jun                     hi                    I wamted to ask how will i get my refund           02:37 PM, 24th Jun                     hi                    I paid by cash           02:38 PM, 24th Jun                   mayar                   Kindly send your order number           02:39 PM, 24th Jun                     hi                    #8272039714           02:41 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:41 PM, 24th Jun                     hi                    Ok           02:41 PM, 24th Jun                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           02:42 PM, 24th Jun                     hi                    But i paid in cash           02:43 PM, 24th Jun                     hi                    So will i get cash           02:43 PM, 24th Jun                     hi                    ?           02:44 PM, 24th Jun                   mayar                   It will be refunded as a credit on the website           02:44 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            02:44 PM, 24th Jun                     hi                    What if i want it in my bank           02:44 PM, 24th Jun                     hi                    Is it possible           02:44 PM, 24th Jun                   mayar                   For sorry it can not be transferred to your bank account           02:46 PM, 24th Jun                     hi                    Ok           02:46 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            02:46 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:50 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2760933