Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 10:43:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hawra                    Bot:  Hi again! Bot:  Please enter your name Customer:  hawra Bot:  Hi Hawra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:36 PM, 24th Jun                   mayar                   Hi Hawra ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:36 PM, 24th Jun                   mayar                   Kindly send your order number?           02:36 PM, 24th Jun                     hawra                    Hi Mayar hope ur fine           02:37 PM, 24th Jun                   mayar                   Hi  Hawra           02:37 PM, 24th Jun                   mayar                   Kindly send your order number           02:37 PM, 24th Jun                     hawra                    Order #7469625539           02:38 PM, 24th Jun                     hawra                    The item as Mazen confirmed 3 or 4 days ago           02:38 PM, 24th Jun                     hawra                    Is returned           02:38 PM, 24th Jun                     hawra                    Since 17 june           02:38 PM, 24th Jun                     hawra                    And until today i didnt get any refund           02:39 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:39 PM, 24th Jun                     hawra                    Sure           02:40 PM, 24th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:40 PM, 24th Jun                     hawra                    Waiting           02:41 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            02:41 PM, 24th Jun                     hawra                    No thanks           02:41 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:42 PM, 24th Jun                     hawra                    Thanks u 2           02:43 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2760880