Subject: Ticket Assigned - Conversation with soukath ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 10:26:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with soukath ali soukath ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  soukath ali Bot:  Hi Soukath Ali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533513589            02:16 PM, 24th Jun                   mayar                   Hi Soukath Ali  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:18 PM, 24th Jun                   mayar                   Kindly send your order number           02:20 PM, 24th Jun                     soukath ali                    6310693464           02:20 PM, 24th Jun                     soukath ali                    refund status           02:21 PM, 24th Jun                   mayar                   We apologize for the inconvenience that has happened.  Regarding the order: 6310693464 Please note that the refund has been processed successfully from our side for the amount (SAR 93.60), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.            02:22 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            02:22 PM, 24th Jun                     soukath ali                    no           02:22 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2760778