Subject: Ticket Assigned - Conversation with ma fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 09:17:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ma fatima ma fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ma fatima chuca Bot:  Hi Ma Fatima Chuca ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6321452264 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570979170 Bot:  Please wait while we transfer you to an agent Agent:  Hi Fatima , Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  IMAGE Customer:  Hello Sir, I would like to clarify about 1 item cacncelled for today's transaction. I don't remember doing it and also the price is non-refundable. Agent:  As we checked the item is cancelled due to it's out of stock: Agent:  Iconic Plain Jacket with Long Sleeves an Customer:  What about the amount? Still non-refundable? Agent:  Th order is cash on delivery that amount isn't paid . Agent:  you will receive an amended invoice when the order is delivered to you. Customer:  Thank you for the answer sir. And we'll check the said invoice once when we received the items. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ma fatima Bot:  Hi Ma Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6321452264 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:05 PM, 24th Jun                   mayar                   Hi Ma Fatima  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:06 PM, 24th Jun                     ma fatima                    Hi, I received my  package today and upon checking, wrong item was included.           01:07 PM, 24th Jun                     ma fatima                             01:07 PM, 24th Jun                     ma fatima                    This was what I ordered           01:07 PM, 24th Jun                     ma fatima                             01:08 PM, 24th Jun                     ma fatima                             01:08 PM, 24th Jun                     ma fatima                             01:08 PM, 24th Jun                     ma fatima                    And these are what I received           01:09 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:10 PM, 24th Jun                     ma fatima                    Sure.           01:10 PM, 24th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any centrepoint store.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint store.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:14 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            01:14 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 PM, 24th Jun                     ma fatima                    The courier also didn't give me an invoice for this order.           01:16 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2760364