Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 07:48:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Dear please help me on urgent basis, as i am not able to return items and time is passing.

actually its about 4 orders i made and i am facing issue with return. 

2 persons from Aramex called me yesterday, but they were not having any order number or any reference number which matches with my center point orders or return number, so i did not give them the parcel , to avoid giving wrong parcel to them.

then i went to local CenterPoint store Jubail and asked them to return items, but they were also not able to return the items as system was showing these items as already returned or some error.

please help me, we can do it in 2 ways -
1. Give Aramex guys the order number or any reference number, so i know which items supposed to be given to him.
OR
2. Make my return items returnable to the CenterPoint store, so i will go to store and return myself I prefer this option more if you can do this, but yesterday they were not able to return items due to some issue

And tell me the status of these orders or return tracking number which can help me with Aramex guy or at center point.
1. Order #6319319584 - this order was not able to return to store, saying already return or some error i don’t know.
2. Order #6319479223 - this order, there are 2 returns were created one by customer care due to issue in return and other one by me, but in system only 4 items were appearing able to return but still he could not return it
3.  Order #6317874859 - Lastly i want to know the return status of this order. It has reached the warehouse?

please help me on urgent. i would prefer, if you can make all my returnable items can be return to store, or else the return Aramex guy must have some tracking or reference number from which i can know what he is supposed to take with him. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2759368