Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 17:26:39 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div id="yMail_cursorElementTracker_1624296264883"> Good Day! </div>
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<div id="yMail_cursorElementTracker_1624296276179">United Arab Emirates </div>
<div id="yMail_cursorElementTracker_1624296288301">Samsung Galaxy Note 10 lite </div>
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<img id="ymail_attachmentId333abbc7-61df-4b43-a04c-e8b639a991eb" class="inline-image-global inlined-image-cid-333abbc7-61df-4b43-a04c-e8b639a991eb" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTkxOTU0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XeMPKPFyEsZ89XIB7HT-M0GlJn7_hcZl9GzcO9jcPyM" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentIda2b8c41c-6b94-4d56-ab30-203c5f10be7b" class="inline-image-global inlined-image-cid-a2b8c41c-6b94-4d56-ab30-203c5f10be7b" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTkxOTU1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VA2IBw8fGND1hMmNnIZ2zSu4x9dvolAN7Bo9QNDwns0" style="width:100%;max-width:800px"><br>
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<div id="yMail_cursorElementTracker_1624296333340"><br></div>These are information you wanted. </div>
<div id="yMail_cursorElementTracker_1624296369741">Thanks,  </div>
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<br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 21 Jun 2021 at 20:37, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7939702831"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Heba</div>
<div><br></div>
<div><span>Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span></div>
<div dir="ltr">We sincerely apologize for the issue you are facing however, please provide us with the following details so that we can forward it for further assistance:</div>
<div>
<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
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<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746914