Subject: Ticket Assigned - Conversation with cess
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 15:41:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cess cess                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  cess Bot:  Hi Cess ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  631763955 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966542137            07:27 PM, 21st Jun                   mayar                   Hi Cess,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:28 PM, 21st Jun                     cess                    what happen to my order why until now it stipl not delivered           07:28 PM, 21st Jun                     cess                    its always saying undelivered           07:30 PM, 21st Jun                     cess                    why for what reason?           07:30 PM, 21st Jun                     cess                    6317691355           07:30 PM, 21st Jun                     cess                    hello           07:31 PM, 21st Jun                     cess                    still someone here           07:31 PM, 21st Jun                     cess                    hi           07:32 PM, 21st Jun                     cess                    what kind of service is this           07:33 PM, 21st Jun                     cess                    u will just lefy your customer           07:34 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           07:35 PM, 21st Jun                   mayar                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.   We have initiated a refund for this order. It would take around 7-14 days to reflect in your account.  We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time. ​           07:38 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            07:38 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:40 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746808