Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 14:37:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi my name is cheick ousmane djire                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is cheick ousmane djire Bot:  Hi Hi My Name Is Cheick Ousmane Djire ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  46751453490 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599353143            06:15 PM, 21st Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:15 PM, 21st Jun                     hi my name is cheick ousmane djire                    Hi i make a order its 8 day's paste           06:16 PM, 21st Jun                     hi my name is cheick ousmane djire                    Ego and i have not receive it           06:17 PM, 21st Jun                   mayar                   Kindly send your order number which starts with           06:17 PM, 21st Jun                     hi my name is cheick ousmane djire                    46751453490           06:17 PM, 21st Jun                   mayar                   Kindly send your order number which starts with6           06:20 PM, 21st Jun                     hi my name is cheick ousmane djire                    6318282581           06:21 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:23 PM, 21st Jun                     hi my name is cheick ousmane djire                    Ok           06:23 PM, 21st Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966597412692)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:26 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            06:26 PM, 21st Jun                     hi my name is cheick ousmane djire                    Ok i have changed the numbers my new number is 0599353143           06:28 PM, 21st Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:33 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            06:34 PM, 21st Jun                     hi my name is cheick ousmane djire                    Ok thank you i have nothing           06:34 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:37 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746434