Subject: Ticket Assigned - Conversation with zainab
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 14:37:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab zainab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zainab Bot:  Hi Zainab ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  +97333830194            06:17 PM, 21st Jun                   mayar                   Hi Zainab ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:18 PM, 21st Jun                     zainab                    Hi I received a broken item           06:18 PM, 21st Jun                   mayar                   Kindly send your order number           06:20 PM, 21st Jun                     zainab                    7471291535           06:23 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:23 PM, 21st Jun                     zainab                    Yes           06:23 PM, 21st Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-1629  to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Max store.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:28 PM, 21st Jun                   mayar                   We sincerely apologize for any inconvenience caused,           06:29 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746430