Subject: Ticket Assigned - Conversation with priyanka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 14:18:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka priyanka                    Bot:  Hi again! Bot:  Please enter your name Customer:  priyanka Bot:  Hi Priyanka ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9671456292 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:03 PM, 21st Jun                   mayar                   Hi Priyanka ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:05 PM, 21st Jun                     priyanka                    Hi mayar           06:05 PM, 21st Jun                     priyanka                    I got one email that my order arrived to shop to collect           06:06 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:06 PM, 21st Jun                   mayar                   Your order ID 9671456292 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           06:08 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            06:08 PM, 21st Jun                     priyanka                    How can i check that it is really  available for collection because i have experience already with click n collect that its not being delivered but i got email           06:09 PM, 21st Jun                   mayar                   I checked for you           06:15 PM, 21st Jun                   mayar                   The order is available at the store you can collect it           06:15 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            06:15 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746326