Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 14:02:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0201125726865            05:18 PM, 21st Jun                   mayar                   Hi Sara,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:19 PM, 21st Jun                   mayar                   Kindly send your order number           05:21 PM, 21st Jun                     sara                    Well i made an order yesterday its number           05:21 PM, 21st Jun                     sara                    9671775694           05:22 PM, 21st Jun                     sara                    And at after the check out           05:22 PM, 21st Jun                     sara                    I got a message that the order didn't processed           05:22 PM, 21st Jun                     sara                    As a payment proplem issues           05:23 PM, 21st Jun                     sara                    Then i got an email that the payment process was failed           05:24 PM, 21st Jun                     sara                    I made the order again but the order was duplicated           05:26 PM, 21st Jun                     sara                    I already received this order today, but i got an email a few hours ago that ana order eith the same items and different number is shippied to me           05:28 PM, 21st Jun                     sara                    And the amount of the two orders were deducted from my card           05:29 PM, 21st Jun                     sara                    I tried to cancel the second order but i couldn't as i don't have an account on tha application and i checked out as a guest           05:30 PM, 21st Jun                     sara                    So what can i do to cancel or return the items on the app without going to the store           05:31 PM, 21st Jun                     sara                    The second order number is 9671790083           05:32 PM, 21st Jun                     sara                    Any one is here ????           05:33 PM, 21st Jun                     sara                    Would youbplz reply           05:37 PM, 21st Jun                     sara                    /startOver           05:38 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:52 PM, 21st Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9671779167) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9671775694).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            05:53 PM, 21st Jun                     sara                    I am already  rieceved this order (9671775649)           05:57 PM, 21st Jun                   mayar                   The payment has been captured only once from your account which is for the new successfully placed order.           05:58 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            05:58 PM, 21st Jun                     sara                    Well could plz check the status of order no 9671790083           05:59 PM, 21st Jun                     sara                    A i want to cancel it           05:59 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:59 PM, 21st Jun                     sara                    Ok           06:00 PM, 21st Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           06:00 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            06:00 PM, 21st Jun                     sara                    Ok thank you  for your help           06:01 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:02 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746221