Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 12:57:51 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/acmRmMt7NXvOwz_3Stvl2w~~/AALN9wA~/RgRiscBKPVcDc3BjQgpgyMqM0GDhoJecUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will arrange for the delivery to be done at the earliest as requested.<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/6/2021 4:11 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2718716] - need escalation<br>
 
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<div dir="ltr">Any Updates?</div>
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<blockquote class="freshdesk_quote">On Sat, 19 Jun at 4:09 PM <span class="separator">, Z.i.h.17 &lt;[email-masked]&gt; wrote: </span>

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<span class="separator">مثل الكلام الي قاله لي الموظف الي تواصلت معاه ولا حصل اي تحديث للمعلومات <span id="ms-outlook-android-cursor"> </span></span><br>
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<div dir="auto" style="direction:rtl;margin:0;padding:0;font-family:sans-serif;font-size:11pt;color:black"><span class="separator"><span id="OutlookSignature">احصل على <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a> </span></span></div>
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<div><span class="separator">From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 19, 2021 1:50:19 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2718716] - need escalation </span></div>

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<div dir="rtl"><span class="separator">​مرحبا زينب،<br>
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شكرا لتواصلك معنا.<br>
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تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.<br>
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لقد تم رفع طلبك رقم (6317246889)للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي معلومات جديدة.<br>
شكرا لتعاونكم وتفهمكم معنا.<br>
<br>
لا تتردد في التواصل معنا في حال وجود أي إستفس ارات أخرى.<br>
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أصدقائك<br>
فريق الدعم</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/44GzPdZhhAmPa62-c9t6vQ~~/AALN9wA~/RgRiscBKPlcDc3BjQgpgyMqM0GDhoJecUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718716