Subject: Ticket Assigned - Conversation with farhad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 12:47:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhad farhad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farhad Bot:  Hi Farhad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7471051068 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097335403297            04:34 PM, 21st Jun                   mayar                   Hi Farhad,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:34 PM, 21st Jun                     farhad                    Hi mayar           04:34 PM, 21st Jun                     farhad                    Dear my order number7471051068           04:35 PM, 21st Jun                     farhad                    2 days back i got a message saying that my order was missed           04:35 PM, 21st Jun                     farhad                    Reason shown was that the customer dint respond           04:36 PM, 21st Jun                     farhad                    As a matter of fact i had never received any call           04:36 PM, 21st Jun                     farhad                    Could you advice as to when ill recieve my order           04:36 PM, 21st Jun                     farhad                    Hello           04:38 PM, 21st Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97335403297)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:39 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            04:39 PM, 21st Jun                     farhad                    Is there any chance that i can recieve it today or can i directly collect it from the collection point?           04:41 PM, 21st Jun                   mayar                   Your order is out for delivery our team will contact you on this number (+97335403297)           04:45 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            04:45 PM, 21st Jun                     farhad                    Thankyou           04:45 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:47 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2745744