Subject: Ticket Assigned - Conversation with mohammed azhar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 12:30:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed azhar mohammed azhar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed azhar Bot:  Hi Mohammed Azhar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562843097            04:19 PM, 21st Jun                   mayar                   Hi Mohammed Azhar  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:20 PM, 21st Jun                     mohammed azhar                    Yes           04:20 PM, 21st Jun                     mohammed azhar                    I have placed an order online by click and collect. At time selecting store I have selected wrong store.  Is it possible to change to another store?           04:21 PM, 21st Jun                   mayar                   Kindly Send your order number           04:21 PM, 21st Jun                     mohammed azhar                    Your order6318985189           04:22 PM, 21st Jun                     mohammed azhar                    Are you there ??           04:25 PM, 21st Jun                   mayar                   It can not ber changed now kindly place  a new order           04:25 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            04:25 PM, 21st Jun                     mohammed azhar                    How I cancel then.           04:25 PM, 21st Jun                     mohammed azhar                    When will I get my money refund ??           04:26 PM, 21st Jun                   mayar                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           04:27 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            04:27 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2745642