Subject: Ticket Assigned - Conversation with khat kat
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 12:05:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khat kat khat kat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khat kat Bot:  Hi Khat Kat ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97366396061            03:54 PM, 21st Jun                   mayar                   Hi Khat Kat  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:54 PM, 21st Jun                     khat kat                    good afternoon to you too           03:55 PM, 21st Jun                     khat kat                    i just wanna cancel my order from max           03:55 PM, 21st Jun                     khat kat                    because i order 2 weeks ago and until now i did ot receive it           03:55 PM, 21st Jun                   mayar                   Kindly send your order number           03:56 PM, 21st Jun                     khat kat                    the order number is 7468783197           03:56 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:56 PM, 21st Jun                     khat kat                    ok sure           03:57 PM, 21st Jun                     khat kat                    and just cancel it please           03:57 PM, 21st Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           04:00 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            04:00 PM, 21st Jun                     khat kat                    and i will not pay anything for it?           04:01 PM, 21st Jun                     khat kat                    i just tell them that i want to cancel           04:01 PM, 21st Jun                   mayar                   It will be cancelled automatically  if you did not receive it           04:02 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            04:02 PM, 21st Jun                     khat kat                    ok thank you           04:03 PM, 21st Jun                     khat kat                    nothng and thank you           04:03 PM, 21st Jun                     khat kat                    nothing*           04:03 PM, 21st Jun                     khat kat                    /startOver           04:04 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:04 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2745485