Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 12:01:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8271454156 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569052003            03:55 PM, 21st Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:55 PM, 21st Jun                     hello                    Hello           03:56 PM, 21st Jun                     hello                    Actually I have ordered a few items online           03:56 PM, 21st Jun                     hello                    And I had selected the click and collect option but I entered wrong address           03:56 PM, 21st Jun                     hello                    Now the order has to be collected from that address but I won’t be able to collect it from the wrong address           03:57 PM, 21st Jun                     hello                    So is there anyway I can change the clock and collect address?           03:57 PM, 21st Jun                   mayar                   For sorry the address can not be changed           03:57 PM, 21st Jun                     hello                    Then what else can I do ?           03:58 PM, 21st Jun                     hello                    Can I cancel the order ? Will I get refund ?           03:58 PM, 21st Jun                   mayar                   We can see the order has been placed on 20/6/2021 with the order number  8271454156   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.             03:58 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            03:58 PM, 21st Jun                     hello                    No thanks           03:59 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:01 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2745468