Subject: Ticket Assigned - Conversation with fawad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 11:23:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fawad fawad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fawad Bot:  Hi Fawad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9671128733 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971526260471            03:11 PM, 21st Jun                   mayar                   Hi Fawad,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:12 PM, 21st Jun                     fawad                    The driver couldnt find my address yesterday so i sent him the new address           03:12 PM, 21st Jun                     fawad                    he said he will come in the morning           03:12 PM, 21st Jun                     fawad                    i called him in the morning he said he will be there in an hour           03:13 PM, 21st Jun                     fawad                    now ue is           03:13 PM, 21st Jun                     fawad                    now he is saying that there is no order for me           03:13 PM, 21st Jun                     fawad                    kindly assist           03:13 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:13 PM, 21st Jun                     fawad                    sure           03:13 PM, 21st Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971526260471)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:16 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            03:16 PM, 21st Jun                     fawad                    what about my current query           03:16 PM, 21st Jun                     fawad                    you haven’t resolved that yet           03:17 PM, 21st Jun                     fawad                    am i talking to a person or still a chatbot?           03:17 PM, 21st Jun                     fawad                    because it still feels like a chatbot           03:17 PM, 21st Jun                     fawad                    ???           03:18 PM, 21st Jun                     fawad                    ????????           03:19 PM, 21st Jun                     fawad                    /startOver           03:19 PM, 21st Jun                   mayar                   Is this your contact number ( (+971526260471))?           03:20 PM, 21st Jun                     fawad                    yes           03:20 PM, 21st Jun                   mayar                   We will contact our team to do the the needful           03:22 PM, 21st Jun                     fawad                    okay           03:22 PM, 21st Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:23 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:23 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2745207