Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 11:06:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation gabriela araujo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gabriela araujo Bot:  Hi Gabriela Araujo ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4570801140 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450582767            03:00 PM, 21st Jun                   mayar                   Hi Gabriela ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:00 PM, 21st Jun                     gabriela araujo                    I didn’t receive my order           03:01 PM, 21st Jun                     gabriela araujo                    4570801140           03:01 PM, 21st Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97450582757)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:02 PM, 21st Jun                   mayar                   Is this your contact number (+97450582757)  ​           03:02 PM, 21st Jun                     gabriela araujo                    50582767           03:03 PM, 21st Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:03 PM, 21st Jun                     gabriela araujo                    Contact number was wro           03:03 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            03:03 PM, 21st Jun                     gabriela araujo                    Can you update my phone number?           03:03 PM, 21st Jun                   mayar                   Yes sure it will be corrected           03:04 PM, 21st Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:04 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            03:05 PM, 21st Jun                     gabriela araujo                    That’s all           03:05 PM, 21st Jun                     gabriela araujo                    Thank you           03:05 PM, 21st Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:05 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2745116