Subject: Ticket Assigned - Conversation with mufeed
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 10:09:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mufeed mufeed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mufeed Bot:  Hi Mufeed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562014830            02:01 PM, 21st Jun                   mayar                   Hi Mufeed,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:01 PM, 21st Jun                     mufeed                    9671706967 i need to cancel this order           02:02 PM, 21st Jun                     mufeed                    Hello           02:03 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:03 PM, 21st Jun                     mufeed                    Ok           02:04 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:04 PM, 21st Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:05 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            02:05 PM, 21st Jun                     mufeed                    Ok           02:06 PM, 21st Jun                     mufeed                    How much days it will take for refund           02:07 PM, 21st Jun                   mayar                   It takes 7-14 days to be refunded           02:08 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            02:08 PM, 21st Jun                     mufeed                    Ok           02:08 PM, 21st Jun                     mufeed                    Thanks           02:09 PM, 21st Jun                     mufeed                    Nothing           02:09 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2744809