Subject: Ticket Assigned - Conversation with hello
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 09:53:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7467710806 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:20 PM, 21st Jun                   Mohammed                   Hi,Good Afternoon, Thank you for contacting us. My name is Fahim, I will be happy to assist you.           01:20 PM, 21st Jun                     hello                    Hello. I order cloths and delivered. But I didn't get my shukran points.           01:20 PM, 21st Jun                     hello                    ?           01:21 PM, 21st Jun                     hello                    ?           01:22 PM, 21st Jun                   Mohammed                   Hold on for a moment please so I can check the details           01:22 PM, 21st Jun                     hello                    Ok           01:23 PM, 21st Jun                   Mohammed                    We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.            01:24 PM, 21st Jun                     hello                    It's not showing.           01:26 PM, 21st Jun                     hello                    And already 15 or 16 days now. Delivered           01:26 PM, 21st Jun                     hello                             01:27 PM, 21st Jun                     hello                    See this.           01:27 PM, 21st Jun                     hello                    0  points.           01:28 PM, 21st Jun                     hello                    First order on 06/06/2021           01:28 PM, 21st Jun                     hello                    Second order 17/06/2021           01:28 PM, 21st Jun                     hello                    ?           01:30 PM, 21st Jun                     hello                    ?           01:32 PM, 21st Jun                     hello                    Hellooo           01:33 PM, 21st Jun                     hello                    /startOver           01:33 PM, 21st Jun                   Mohammed                   This 14 days count starts from the delivery date           01:34 PM, 21st Jun                     hello                    Ok           01:34 PM, 21st Jun                     hello                    But not showing in account           01:34 PM, 21st Jun                     hello                    You said transfer           01:34 PM, 21st Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:43 PM, 21st Jun                   mayar                   We sincerely apologize for any inconvenience however, as we can check the following order: (7467710806) has been delivered to you on 6/8/21). Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.   We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply reply to this email and we will be happy to investigate further.            01:49 PM, 21st Jun                   mayar                   Is there anything else i can help you with?            01:49 PM, 21st Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2744737