Subject: Ticket Assigned - Conversation with anna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 14:41:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Customer:  Yes, thats my number Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9670268075 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:19 PM, 20th Jun                   mayar                   Hi Anna,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:20 PM, 20th Jun                     anna                    I want to know when I will receive my order.  I was promised that it will be delivered today.           06:21 PM, 20th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:24 PM, 20th Jun                     anna                    Yes           06:24 PM, 20th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971567105198)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:34 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            06:34 PM, 20th Jun                     anna                    yes           06:34 PM, 20th Jun                     anna                    I need to know when my order will be delivered           06:35 PM, 20th Jun                   mayar                   We will contact our team to deliver it asap           06:40 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            06:40 PM, 20th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:41 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2741368