Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 13:53:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sahla                    Bot:  Hi again! Bot:  Please enter your name Customer:  sahla Bot:  Hi Sahla ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  1 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4568600510 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  500616222            05:46 PM, 20th Jun                   mayar                   Hi V ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 20th Jun                     sahla                    hi i have a doubt regarding a specific item           05:47 PM, 20th Jun                   mayar                   How may i help you ?           05:47 PM, 20th Jun                     sahla                    Lace Detail Camisole with Scoop Neck and Spaghetti Straps           05:48 PM, 20th Jun                     sahla                    this item is two for 27 qar right?           05:48 PM, 20th Jun                   mayar                   Kindly send a screenshot of the issue you are facing           05:49 PM, 20th Jun                     sahla                    but when i add it to cart, it still comes as 30 qar           05:49 PM, 20th Jun                   mayar                   Kindly send a screenshot of the issue you are facing           05:50 PM, 20th Jun                   mayar                   Kindly send a screenshot  of the offer also           05:51 PM, 20th Jun                     sahla                             05:51 PM, 20th Jun                     sahla                             05:52 PM, 20th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:52 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            05:52 PM, 20th Jun                     sahla                    no thank you           05:52 PM, 20th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:52 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2741037