Subject: Ticket Assigned - Conversation with fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 13:38:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566330077            05:15 PM, 20th Jun                   mayar                   Hi Fatima,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:16 PM, 20th Jun                     fatima                    Hi Mayar           05:16 PM, 20th Jun                     fatima                    I have placed a return since a week now           05:16 PM, 20th Jun                     fatima                    but nobody came to pick it up           05:16 PM, 20th Jun                     fatima                    I got called from the driver during the first days but he didn't want to come since it was just one item           05:16 PM, 20th Jun                     fatima                    and since they he kept saying he will come the next day           05:17 PM, 20th Jun                     fatima                    but there is no sight of him           05:17 PM, 20th Jun                     fatima                    until now           05:17 PM, 20th Jun                     fatima                    please advice           05:17 PM, 20th Jun                     fatima                    it's very frusturating           05:17 PM, 20th Jun                     fatima                    to keep waiting for him           05:17 PM, 20th Jun                   mayar                   Kindly send your order number           05:19 PM, 20th Jun                     fatima                    9669369980           05:19 PM, 20th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:19 PM, 20th Jun                     fatima                    sure           05:19 PM, 20th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971566330077)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              05:22 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            05:22 PM, 20th Jun                     fatima                    No, thank you.           05:23 PM, 20th Jun                     fatima                    appreciate it           05:23 PM, 20th Jun                     fatima                    have a good day           05:23 PM, 20th Jun                   mayar                   Is this your right contact number ( (+971566330077)  )           05:25 PM, 20th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:27 PM, 20th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:29 PM, 20th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:37 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740921