Subject: Ticket Assigned - Conversation with regi perumbral koshy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 12:48:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with regi perumbral koshy regi perumbral koshy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  regi perumbral koshy Bot:  Hi Regi Perumbral Koshy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469003359 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339144158            04:29 PM, 20th Jun                   mayar                   Hi Regi  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:29 PM, 20th Jun                     regi perumbral koshy                    hi           04:30 PM, 20th Jun                     regi perumbral koshy                    Mayar, I am very disappointed with your service.           04:30 PM, 20th Jun                     regi perumbral koshy                    I have order # 7469003359 on 11th June 2021           04:31 PM, 20th Jun                     regi perumbral koshy                    but so far not receive my order.           04:31 PM, 20th Jun                     regi perumbral koshy                    I have follow up on your help line many times. they said its dispatched.           04:31 PM, 20th Jun                     regi perumbral koshy                    yesterday they said they will check and call me back, but so far no call i have received and order also not receive           04:32 PM, 20th Jun                     regi perumbral koshy                    confirm my ordered items delivery by tomorrow or return back my amount at earliest           04:33 PM, 20th Jun                     regi perumbral koshy                    ?           04:34 PM, 20th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:35 PM, 20th Jun                     regi perumbral koshy                    ok           04:35 PM, 20th Jun                   mayar                   ​ We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97335616468)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:38 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            04:40 PM, 20th Jun                     regi perumbral koshy                    yes           04:40 PM, 20th Jun                     regi perumbral koshy                    dont lie to your customers           04:40 PM, 20th Jun                     regi perumbral koshy                    your delivery time period is how many days ?           04:40 PM, 20th Jun                     regi perumbral koshy                    no one attempt to deliver           04:41 PM, 20th Jun                   mayar                   Is this your contact number (+97335616468)  ​           04:41 PM, 20th Jun                   mayar                   ?           04:41 PM, 20th Jun                     regi perumbral koshy                    yes daughters           04:41 PM, 20th Jun                     regi perumbral koshy                    daughter number           04:41 PM, 20th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:42 PM, 20th Jun                     regi perumbral koshy                    no one contct           04:42 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            04:42 PM, 20th Jun                     regi perumbral koshy                    yes           04:43 PM, 20th Jun                     regi perumbral koshy                    i need my order by tomoorow           04:43 PM, 20th Jun                     regi perumbral koshy                    i must need my order tomorrow           04:43 PM, 20th Jun                   mayar                   We will contact our team to deliver it asap           04:46 PM, 20th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.  Is there anything else i can help you with?            04:46 PM, 20th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740613