Subject: Ticket Assigned - Conversation with memuna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 12:36:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with memuna memuna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  memuna Bot:  Hi Memuna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  557440971            04:26 PM, 20th Jun                     memuna                    Okay           04:26 PM, 20th Jun                   mayar                   Hi Memuna ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:26 PM, 20th Jun                     memuna                    Good afternoon           04:27 PM, 20th Jun                     memuna                    May I know why my shukran points are not added           04:27 PM, 20th Jun                     memuna                    I tried to claim them but it's saying that my invoices is invalid           04:28 PM, 20th Jun                     memuna                    Or else I will return the product           04:28 PM, 20th Jun                   mayar                   Kindly send your order number           04:29 PM, 20th Jun                     memuna                    9667937992           04:29 PM, 20th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:30 PM, 20th Jun                     memuna                    Sure           04:31 PM, 20th Jun                   mayar                   We sincerely apologize for any inconvenience however, as we can check the following order: (9667937992) has been delivered to you on 6/8/21 ). Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.   We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply reply to this email and we will be happy to investigate further.           04:35 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            04:35 PM, 20th Jun                     memuna                    No , thank you           04:35 PM, 20th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:36 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740535