Subject: Ticket Assigned - Conversation with cynthia lopez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 12:01:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cynthia lopez cynthia lopez                    Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia lopez Bot:  Hi Cynthia Lopez ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card
  - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:31 PM, 20th Jun                   mayar                   Hi Cynthia Lopez  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:31 PM, 20th Jun                     cynthia lopez                    How can i get the money refund?           03:32 PM, 20th J
 un                     cynthia lopez                    I have an deliver today sir driver call me but i said if ok this evening bcoz mu sir is sleeping so thats why i tell him evening but he angry and he said ok i will cancel your order           03:33 PM, 20th Jun                     cynthia lopez                    So if you cancel my order i will get the refund bout how can i get money 3.750 kd           03:34 PM, 20th Jun                   mayar                   It will not be canceled           03:36 PM, 20th Jun                   mayar                   Do you want to cancel it           03:36 PM, 20th Jun                     cynthia lopez                    He said he cancel bcoz he angry to me?           03:36 PM, 20th Jun                     cynthia lopez                    No.. but driver call me now canceled ok fine if u canceled my order give me the money refund           03:37 PM, 20th Jun                     cynthia lopez                    I tell to the deiver pllss
 s you deliverd that item 7 in the evening bcoz i dont have money here my sir is sleeping so thats why i cannot disturbing him... i hope u understand sir mayar... thank for assist me...           03:39 PM, 20th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           03:42 PM, 20th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:42 PM, 20th Jun                   mayar                   Kindly send your order number           03:42 PM, 20th Jun                     cynthia lopez                    Ok sir thank you           03:47 PM, 20th Jun                     cynthia lopez                    This is my no. 96923906           03:47 PM, 20th Jun                     cynthia lopez                    Thnk you sir and god bless sir mayar           03:48 PM, 20th Jun                   mayar                   Kindly send your order number     
       03:50 PM, 20th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:52 PM, 20th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:55 PM, 20th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:01 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740337