Subject: Ticket Assigned - Conversation with aysha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 11:49:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aysha aysha                    Customer:  Can have the whats number for city centre max Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aysha ,what do you need help with? Customer:  To be very honest Horrible experience Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aysha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aysha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  /startOver            03:29 PM, 20th Jun                     aysha                    Okay           03:29 PM, 20th Jun                     aysha                    Can i have Bahrain city centre max what's app number           03:29 PM, 20th Jun                   mayar                   Hi Aysha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:32 PM, 20th Jun                   mayar                   We do not have whats app number you can contact us on this  number           03:33 PM, 20th Jun                   mayar                   8000-1629           03:33 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            03:34 PM, 20th Jun                     aysha                    I did contact but its computer is speaking           03:34 PM, 20th Jun                   mayar                   The store is not open now days that why the calls are not answered           03:37 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            03:40 PM, 20th Jun                     aysha                    Its like faurd you sending your customers wrong size clothes           03:43 PM, 20th Jun                   mayar                   we can create a return request for you to return it           03:44 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            03:44 PM, 20th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:49 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740270