Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 11:34:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8271296181 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551212222            03:21 PM, 20th Jun                   mayar                   Hi Ayesha  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:21 PM, 20th Jun                     ayesha                    Good afternoon           03:21 PM, 20th Jun                     ayesha                    I would kindly like to know why partial of my order was cancelled and will be refunded           03:22 PM, 20th Jun                     ayesha                    I received 2 emails .           03:22 PM, 20th Jun                     ayesha                    1. Items being delivered.           03:23 PM, 20th Jun                     ayesha                    2nd email was for items being cancelled and refunded           03:23 PM, 20th Jun                     ayesha                    Are you still here?           03:24 PM, 20th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:25 PM, 20th Jun                     ayesha                    Sure           03:25 PM, 20th Jun                     ayesha                    ?           03:31 PM, 20th Jun                   mayar                   Some items in your order ID 8271296181 went out of stock, so we've partially shipped your order and the amount of KWD325.20  will be refunded back to your debit or Credit Card in 7-14 working days.           03:32 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            03:32 PM, 20th Jun                     ayesha                    Thank you . That’s all.           03:32 PM, 20th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:34 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740188