Subject: Ticket Assigned - Conversation with alma
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 11:30:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alma alma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alma Bot:  Hi Alma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9671316555 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556078947            03:17 PM, 20th Jun                   mayar     
               Hi Alma  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:18 PM, 20th Jun                     alma                    Hi           03:19 PM, 20th Jun                     alma                    I received the order today           03:19 PM, 20th Jun                     alma                    But there is a problem with this bunk bed           03:19 PM, 20th Jun                   mayar                   Kindly share a photo           03:21 PM, 20th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:24 PM, 20th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:29 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.co
 m/helpdesk/tickets/2740161