Subject: Ticket Assigned - Conversation with heba beda
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 11:13:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba beda heba beda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heba beda Bot:  Hi Heba Beda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561138218            02:46 PM, 20th Jun                   mayar                   Hi Heba  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:46 PM, 20th Jun                   mayar                   Kindly send your order number           02:46 PM, 20th Jun                     heba beda                    Hi , Mayar . I want to ask about my refund for my item           02:47 PM, 20th Jun                     heba beda                    order no 9967478764           02:47 PM, 20th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:48 PM, 20th Jun                     heba beda                    I already talk to your friend minutes ago  , I did all he tell me , but still not see my refund in my credit           02:48 PM, 20th Jun                     heba beda                    Okay           02:48 PM, 20th Jun                   mayar                   Kindly send your right order number           02:51 PM, 20th Jun                     heba beda                    sorry           02:54 PM, 20th Jun                     heba beda                    9667478764           02:54 PM, 20th Jun                     heba beda                    Can you please reply me , I have meeting now           02:57 PM, 20th Jun                     heba beda                    Are you with me?           02:59 PM, 20th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:59 PM, 20th Jun                     heba beda                    Sorry,  I have meeting at 3 o'clock           03:01 PM, 20th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (AED 44.1 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:03 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            03:03 PM, 20th Jun                     heba beda                    I told you that I have already did these steps           03:03 PM, 20th Jun                     heba beda                    Nothing in my credit           03:03 PM, 20th Jun                     heba beda                    I want to login with email accounts., but I can't set password           03:05 PM, 20th Jun                     heba beda                    I login with Facebook account           03:05 PM, 20th Jun                     heba beda                    How can I make password for my account           03:05 PM, 20th Jun                     heba beda                    I will try to login with email not Facebook account           03:06 PM, 20th Jun                     heba beda                    maybe I'll find my credit           03:06 PM, 20th Jun                   mayar                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password  If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           03:10 PM, 20th Jun                   mayar                   Is there anything else i can help you with?            03:10 PM, 20th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740066