Subject: Ticket Assigned - Conversation with michael ian uy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 15:40:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michael ian uy michael ian uy                    Bot:  Hi again! Bot:  Please enter your name Customer:  michael ian uy Bot:  Hi Michael Ian Uy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:26 PM, 19th Jun                   mayar                   Hi Michael Ian Uy  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:26 PM, 19th Jun                     michael ian uy                    I would like to follow up my refund           07:26 PM, 19th Jun                     michael ian uy                    6303321400           07:26 PM, 19th Jun                     michael ian uy                    Its been almost 2 months now still i did not received           07:27 PM, 19th Jun                     michael ian uy                    ?           07:28 PM, 19th Jun                     michael ian uy                    No response?           07:30 PM, 19th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           07:31 PM, 19th Jun                     michael ian uy                    Ok           07:32 PM, 19th Jun                   mayar                   Regarding the order: 6303321400 Please note that the refund has been processed successfully from our side for the amount (96.00) on 5/24/21, however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.            07:35 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            07:35 PM, 19th Jun                     michael ian uy                    Its the same issue last time. No problem i consider my refund lost.           07:37 PM, 19th Jun                     michael ian uy                    Same response last time           07:38 PM, 19th Jun                   mayar                   If you did not get the amount Kindly send us your bank statement to allow us doing the needful           07:38 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            07:38 PM, 19th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:40 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736737