Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 15:36:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ahmed ismail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed ismail Bot:  Hi Ahmed Ismail ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6319169024 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556093963            07:22 PM, 19th Jun                   mayar                   Hi Ahmed  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:23 PM, 19th Jun                     ahmed ismail                    My order dodnt arrived           07:24 PM, 19th Jun                     ahmed ismail                    Can  i rescadule it tommorrow           07:24 PM, 19th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           07:25 PM, 19th Jun                     ahmed ismail                    Ok           07:28 PM, 19th Jun                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            07:31 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            07:31 PM, 19th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:35 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736718