Subject: Ticket Assigned - Conversation with asma
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 15:12:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asma asma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asma Bot:  Hi Asma ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097335054686            06:57 PM, 19th Jun                   mayar                   Hi Asma,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:58 PM, 19th Jun                     asma                    Hello i order today online and u send to me one massage that one of my item is cancelled! And i pay online           06:59 PM, 19th Jun                     asma                             06:59 PM, 19th Jun                     asma                    So now how i will return my money?           07:00 PM, 19th Jun                   mayar                   It takes 7-14 days to be transferred to you           07:03 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            07:03 PM, 19th Jun                     asma                    U cant send to me on benefitpay?           07:04 PM, 19th Jun                     asma                    Or give me cash? because i will pick up the order not for delivery?!           07:04 PM, 19th Jun                   mayar                   It will be transferred to your bank account for sorry you can take the amount in cash           07:09 PM, 19th Jun                   mayar                   Is there anything else i can help you with?           07:09 PM, 19th Jun                     asma                    Ok thnks           07:10 PM, 19th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:12 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736585