Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 15:01:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9670564277 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971585866986            06:55 PM, 19th Jun                     hi                    Ok           06:55 PM, 19th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:55 PM, 19th Jun                     hi                    Hi im.binu from ajman.i have ordered some clothes from max           06:55 PM, 19th Jun                     hi                    My ph no was incorrect           06:56 PM, 19th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971558586698)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:56 PM, 19th Jun                     hi                    So i didnt get my order           06:56 PM, 19th Jun                   mayar                   Kindly send your correct number           06:56 PM, 19th Jun                     hi                    00971585866986           06:56 PM, 19th Jun                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:57 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            06:57 PM, 19th Jun                     hi                    Nothing.so i will get it in 2 days           06:58 PM, 19th Jun                   mayar                   We willcontact our team to deliver it asap           06:59 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            06:59 PM, 19th Jun                     hi                    Ok thank you           06:59 PM, 19th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:01 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736530