Subject: Ticket Assigned - Conversation with omnia ibrahim
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 14:08:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omnia ibrahim omnia ibrahim                    Bot:  Hi again! Bot:  Please enter your name Customer:  omnia ibrahim Bot:  Hi Omnia Ibrahim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7470349426 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  290176622180 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7470349426 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7470349426 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7470349426 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  746941315 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Omnia Ibrahim ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Omnia Ibrahim ,what do you need help with? Customer:  /startOver Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:49 PM, 19th Jun                   mayar                   Hi Ominia,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:51 PM, 19th Jun                     omnia ibrahim                    When I asked for my order update you asked me for the order number           05:52 PM, 19th Jun                     omnia ibrahim                    When I entered the order number, it said that it is not a valid number           05:53 PM, 19th Jun                   mayar                   Do you mean this number (7470349426)?           05:54 PM, 19th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:57 PM, 19th Jun                     omnia ibrahim                    Yes           06:01 PM, 19th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:02 PM, 19th Jun                   mayar                   We have checked and we would like to inform you that our courier team contacted on (+97334537972) and delivered the order on 19/6/2021.   We request you to please check with your security, family members and neighbours regarding your order.            06:04 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            06:04 PM, 19th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:07 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736218