Subject: Ticket Assigned - Conversation with adil aslam abdulla
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 14:05:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adil aslam abdulla adil aslam abdulla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adil aslam abdulla Bot:  Hi Adil Aslam Abdulla ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333175588            05:49 PM, 19th Jun                     adil aslam abdulla                    Ok           05:49 PM, 19th Jun                   mayar                   Hi Adil  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:49 PM, 19th Jun                     adil aslam abdulla                    Hi Mayar , i have problem with your items delivery           05:49 PM, 19th Jun                     adil aslam abdulla                             05:50 PM, 19th Jun                     adil aslam abdulla                    Please find the attach this is my order           05:50 PM, 19th Jun                     adil aslam abdulla                    Helo?           05:52 PM, 19th Jun                   mayar                   Kindly tell me the issue you are facing           05:53 PM, 19th Jun                     adil aslam abdulla                    Today afternoon i got the delivery but didn't get the shirt           05:54 PM, 19th Jun                     adil aslam abdulla                    Instead of the shirt you delivered big size jeans pant           05:54 PM, 19th Jun                     adil aslam abdulla                             05:55 PM, 19th Jun                     adil aslam abdulla                             05:55 PM, 19th Jun                     adil aslam abdulla                    I don’t want the item which I didn’t order.           05:57 PM, 19th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:58 PM, 19th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to different item issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store .   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store .  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:01 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            06:01 PM, 19th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:05 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736200