Subject: Ticket Assigned - Conversation with madleen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 13:59:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with madleen madleen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  madleen Bot:  Hi Madleen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6319842620 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570485693            05:46 PM, 19th Jun                   mayar                   Hi Madleen  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 19th Jun                     madleen                    Thank you for answering me           05:46 PM, 19th Jun                     madleen                    I ordered a girl vest set of 5           05:47 PM, 19th Jun                     madleen                    But I delivered girls vest set of 3           05:47 PM, 19th Jun                     madleen                             05:48 PM, 19th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:49 PM, 19th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on800-1111027 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to anyCentrepoint store  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Centrepoint store           05:56 PM, 19th Jun                   mayar                   Is there anything else i can help you with?            05:56 PM, 19th Jun                     madleen                    Ok           05:56 PM, 19th Jun                     madleen                    Thank you           05:59 PM, 19th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736172