Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 11:58:03 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/OxyYf-giNQDKp-3lwD_Gzg~~/AALN9wA~/RgRirw9GPVcDc3BjQgpgysbbzWAIwd69Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will arrange for the delivery to be done at the earliest as requested.<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/6/2021 2:51 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2718716] - need escalation<br>
 
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<div dir="ltr">Any updates?</div>
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<blockquote class="freshdesk_quote">On Wed, 16 Jun at 3:36 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

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<span class="separator"> Dear All,<br>
<br>
Well noted, the contact number has been updated as requested and we will arrange the delivery at the earliest.<br>
<br>
Best regards,<br>
  </span>

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<br>
<span class="separator"><span class="labelnormal"><span class="labelname_sf">Haneen Habash </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div><span class="separator">From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/6/2021 2:57 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2718716] - need escalation<br>
  </span></div>

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<div dir="ltr"><span class="separator">Problem Statement: Late Delivery  &amp; wrong number </span></div>

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<span class="separator">Order Date :​Jun 9, 2021<br>
Order ID: ​6317246889<br>
Tracking ID: SD002235332</span>
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<div dir="ltr"><span class="separator">Contact number : 0565912280</span></div>

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<span class="separator">Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 01/02/19 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,</span>
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<div dir="ltr"><span class="separator">Mayar<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718716