Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 09:58:38 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Approved </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><a href="https://www.centrepointstores.com/" rel="noreferrer"><span style="color:#0563C1;text-decoration:none"><img width="492" height="189" style="width:5.125in;height:1.9722in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTQ1NDkzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1etHNsXHNQLg6w3LDAAxK6Gul7oI4bN2uaZCQfvIrDQ"></span></a></div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, June 17, 2021 8:06 PM<br>
<b>To:</b> Azmathulla Khan Abdul Razack &lt;[email-masked]&gt;; ecom cskuwait &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; olm kuwait &lt;[email-masked]&gt;; Midhun Madhu &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2659828] - need escalation 8263623919</div>
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<a id="OWAAMBA1CAF03EC3C43FD99D91C58F1B735B2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ritesh Sharma</span></a>,</div>
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<div class="MsoNormal">Please approve a manual refund of KWD 17.70 as customer is claiming she has not received the items mentioned below and as per WH and OLM all items were dispatched and delivered in 1 container.</div>
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<div class="MsoNormal">Textured Popcorn Throw - 180x150 cms</div>
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<div class="MsoNormal">Lidiya Fabric Jacquard Lace Table Runner - 260x40 cms</div>
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<div class="MsoNormal">Striped Cardigan with Tassels and Tie Ups</div>
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<div class="MsoNormal">This is the customer’s first order with us.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Azmathulla Khan Abdul Razack &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 16, 2021 5:37 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2659828] - need escalation</div>
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<div class="MsoNormal"><span lang="EN-GB">Dear Team,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">PFA of the details as it contains only one container.
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<span lang="EN-GB"><img width="1366" height="768" style="width:14.2291in;height:8.0in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTQ1NDkzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BwK0zoPlnxoXiuh5LECNxeyk53VO1NkJbxztZlMRTHs"></span><span lang="EN-GB"></span>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 16 June 2021 16:24<br>
<b>To:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Azmathulla Khan Abdul Razack &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2659828] - need escalation</div>
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<a id="OWAAM3803F96C63344B849C64E31FB970B1BA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Azmathulla Khan    Abdul Razack</span></a>,</div>
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<div class="MsoNormal">Could you please investigate here and check as customer claims she only received 1 item.</div>
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<div class="MsoNormal">What happened to the rest of the item if thy were shipped in 1 container only.</div>
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<div class="MsoNormal">Regards.</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 16, 2021 3:38 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2659828] - need escalation</div>
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<div class="MsoNormal"><span lang="EN-GB">Dear sir,</span></div>
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<div class="MsoNormal"><span lang="EN-GB"><a id="OWAAMCA3C2F61E11E4385861E6C47811BAB80" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-GB">The below mentioned order items were shipped in one container ECKWT253941 ( 1 Shipment )</span></div>
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<div class="MsoNormal"><span style="color:black">ECKWT253941</span></div>
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<div class="MsoNormal"><span style="color:black">LMG</span></div>
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<div class="MsoNormal"><span style="color:black">LMG</span></div>
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<td width="151" style="width:113.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">ECKWT253941</span></div>
<div></div>
<div></div>
</td>
<td width="119" style="width:89.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">LMG</span></div>
<div></div>
<div></div>
</td>
<td width="115" style="width:86.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">FC0530211000333</span></div>
<div></div>
<div></div>
</td>
<td width="147" style="width:110.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">30-May-21</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">8263623919</span></div>
<div></div>
<div></div>
</td>
<td width="71" style="width:53.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">162772040</span></div>
<div></div>
<div></div>
</td>
<td width="75" style="width:56.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">2</span></div>
<div></div>
<div></div>
</td>
<td width="126" style="width:94.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">2</span></div>
<div></div>
<div></div>
</td>
<td width="80" style="width:60.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="151" style="width:113.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">ECKWT253941</span></div>
<div></div>
<div></div>
</td>
<td width="119" style="width:89.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">LMG</span></div>
<div></div>
<div></div>
</td>
<td width="115" style="width:86.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">FC0530211000333</span></div>
<div></div>
<div></div>
</td>
<td width="147" style="width:110.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">30-May-21</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">8263623919</span></div>
<div></div>
<div></div>
</td>
<td width="71" style="width:53.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">159106021</span></div>
<div></div>
<div></div>
</td>
<td width="75" style="width:56.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="126" style="width:94.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="80" style="width:60.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">0</span></div>
<div></div>
<div></div>
</td>
<td width="151" style="width:113.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">ECKWT253941</span></div>
<div></div>
<div></div>
</td>
<td width="119" style="width:89.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">LMG</span></div>
<div></div>
<div></div>
</td>
<td width="115" style="width:86.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">FC0530211000333</span></div>
<div></div>
<div></div>
</td>
<td width="147" style="width:110.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">30-May-21</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">8263623919</span></div>
<div></div>
<div></div>
</td>
<td width="71" style="width:53.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">157805688</span></div>
<div></div>
<div></div>
</td>
<td width="75" style="width:56.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="126" style="width:94.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="80" style="width:60.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">0</span></div>
<div></div>
<div></div>
</td>
<td width="151" style="width:113.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">ECKWT253941</span></div>
<div></div>
<div></div>
</td>
<td width="119" style="width:89.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">LMG</span></div>
<div></div>
<div></div>
</td>
<td width="115" style="width:86.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">FC0530211000333</span></div>
<div></div>
<div></div>
</td>
<td width="147" style="width:110.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">30-May-21</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">8263623919</span></div>
<div></div>
<div></div>
</td>
<td width="71" style="width:53.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">162980429</span></div>
<div></div>
<div></div>
</td>
<td width="75" style="width:56.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="126" style="width:94.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="80" style="width:60.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">0</span></div>
<div></div>
<div></div>
</td>
<td width="151" style="width:113.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">ECKWT253941</span></div>
<div></div>
<div></div>
</td>
<td width="119" style="width:89.1pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">LMG</span></div>
<div></div>
<div></div>
</td>
<td width="115" style="width:86.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">FC0530211000333</span></div>
<div></div>
<div></div>
</td>
<td width="147" style="width:110.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">30-May-21</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span lang="EN-GB"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-GB">Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB">Siva Prasad</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-GB"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> 16 June 2021 14:11<br>
<b>To:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2659828] - need escalation</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-GB"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM1F392C1011334C27B829F735722DBBF8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cskuwait</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Customer claiming only 1 item received. Please check and confirm if all the items were handed over to courier in 1 shipment or there were 2 shipments.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, June 16, 2021 12:45 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2659828] - need escalation</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB">Dear sir,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB"><a id="OWAAM1A7528ACBD6B440390BFD0DAFE740F2D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB">Please be informed  from the order 02 items were cancelled,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-GB"></span></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="324" style="width:243.0pt;border-collapse:collapse">
<tbody>
<tr style="height:15.0pt">
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><b><span style="color:black">INVOICE_NO</span></b></div>
<div></div>
<div></div>
</td>
<td width="71" style="width:53.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><b><span style="color:black">ITEM_ID</span></b></div>
<div></div>
<div></div>
</td>
<td width="80" style="width:60.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><b><span style="color:black">ORDER_QTY</span></b></div>
<div></div>
<div></div>
</td>
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><b><span style="color:black;background:yellow;mso-highlight:yellow">CANCEL_QTY</span></b></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">8263623919</span></div>
<div></div>
<div></div>
</td>
<td width="71" style="width:53.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">161495330</span></div>
<div></div>
<div></div>
</td>
<td width="80" style="width:60.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">1</span></div>
<div></div>
<div></div>
</td>
<td width="87" style="width:65.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">0</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td width="87" style="width:65.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">8263623919</span></div>
<div></div>
<div></div>
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<div class="MsoNormal"><span lang="EN-GB">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Siva Prasad</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 15 June 2021 16:36<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2659828] - need escalation</div>
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<div class="MsoNormal">Hi <a id="OWAAMB39E04503199409A80174C4036A40E5D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cskuwait</span></a> Siva,</div>
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<div class="MsoNormal">Please confirm how many shipments was the order shipped under as customer complaining about missing items.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: ​8263623919<br>
Tracking ID: ​FC0530211000333</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, June 9, 2021 2:46 PM<br>
<b>To:</b> olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2659828] - need escalation</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: (Missing items)<br>
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Order Date : ​May 23, 2021<br>
Order ID: ​8263623919<br>
Tracking ID: ​FC0530211000333</span></div>
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Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 1 item, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.<br>
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Customer history: 6 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.<br>
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The missing items are:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">1) Textured Popcorn Throw - 180x150 cms<br>
2) Lidiya Fabric Jacquard Lace Table Runner - 260x40 cms<br>
3)Striped Cardigan with Tassels and Tie Ups<br>
4) Flormar Nail Enamel<br>
5)Sasha Elasticised Rubber Band Set<br>
6)Textured Longline Shrug with Extended Sleeves<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mayar</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2659828:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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