Subject: Ticket Assigned - Conversation with noraide cali
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 12:40:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noraide cali noraide cali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noraide cali Bot:  Hi Noraide Cali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596225671            04:21 PM, 16th Jun                   mayar                   Hi Noraide Cali  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:21 PM, 16th Jun                   mayar                   Kindly send your order number           04:22 PM, 16th Jun                     noraide cali                    #6316925096           04:23 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:23 PM, 16th Jun                     noraide cali                    okay           04:23 PM, 16th Jun                     noraide cali                    Please cancel that order. I don't need it anymore. Not delivered on the expected date on June 14, 2021.           04:25 PM, 16th Jun                   mayar                   In the meantime, an exchange is not available athttps://www.maxfashion.com/sa/en/department/men. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.     · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Max store.           04:25 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            04:25 PM, 16th Jun                     noraide cali                    Yes           04:28 PM, 16th Jun                     noraide cali                    My shukran is not updated. My order #6316947683 is delivered on June 14, 2021. But my shukran no updated.           04:29 PM, 16th Jun                   mayar                   We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply contact us again           04:31 PM, 16th Jun                     noraide cali                    #6316925096 Please cancel that order. I don't need it anymore. Not delivered on the expected date on June 14, 2021.           04:33 PM, 16th Jun                     noraide cali                    i want to order a new transaction.           04:33 PM, 16th Jun                     noraide cali                    /startOver           04:34 PM, 16th Jun                     noraide cali                    /startOver           04:34 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:34 PM, 16th Jun                     noraide cali                    okay           04:35 PM, 16th Jun                   mayar                   This order was canceled already           04:37 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            04:37 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:39 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2723230