Subject: Ticket Assigned - Conversation with mushtaq ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 12:17:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mushtaq ahmed mushtaq ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mushtaq ahmed Bot:  Hi Mushtaq Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9669712816 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971556103238            04:00 PM, 16th Jun                   mayar                   Hi Mushtaq ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:01 PM, 16th Jun                     mushtaq ahmed                    Hi Mayar..l ordered on 13 of this month i didn't receive the order and when I tracked it is showing order rejected by costumer...whereas I didn't receive any notification for the delivery           04:03 PM, 16th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971555610323)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:03 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            04:07 PM, 16th Jun                     mushtaq ahmed                    There was no prior information about delivery..neither in email or message or any call..please check..           04:09 PM, 16th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           04:12 PM, 16th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:12 PM, 16th Jun                     mushtaq ahmed                    Ok..please get back through message or email..           04:16 PM, 16th Jun                   mayar                   Sure our team will contact you           04:17 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:17 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2723111