Subject: Ticket Assigned - Conversation with maneesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 11:57:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maneesh maneesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maneesh Bot:  Hi Maneesh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8269903082 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566963316            03:45 PM, 16th Jun                   mayar                   Hi Maneesh  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:45 PM, 16th Jun                     maneesh                    8269903082 Order had two items.. one item delivered yesterday and what about the other item?           03:46 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:46 PM, 16th Jun                     maneesh                    Ok sure           03:47 PM, 16th Jun                   mayar                   For sorry the item could not be delivered the refund will be processed whiten 7-14 days           03:51 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            03:51 PM, 16th Jun                     maneesh                    Why is that?           03:51 PM, 16th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           03:52 PM, 16th Jun                     maneesh                    Is the item not available?           03:52 PM, 16th Jun                   mayar                   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue. ​           03:55 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            03:55 PM, 16th Jun                     maneesh                    Thank you           03:57 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:57 PM, 16th Jun                     maneesh                    That’s all           03:57 PM, 16th Jun                     maneesh                    You too           03:57 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2723008